Please read our terms and conditions carefully before booking your Hajj or Umrah package.
BAH Travel is an ATOL protected agent (ATOL number: [NUMBER]). This means you are protected by the Civil Aviation Authority's Air Travel Organisers' Licensing scheme. Your financial position is protected in the event of our failure. You may contact ATOL at www.atol.org.uk or call 0203 1766 000.
A non-refundable deposit of £500–£1,000 per person is required to secure your booking, depending on the package selected. This is payable within 7 days of confirmation.
The balance is due 8 weeks before departure. Failure to pay by this date may result in cancellation of your booking and forfeiture of all payments.
All prices are quoted in British pounds (GBP). Exchange rate fluctuations may result in price adjustments for bookings made more than 12 weeks in advance.
We reserve the right to cancel your package if we fail to obtain visas, flights, or hotel accommodation. In such cases, a full refund will be issued within 30 days.
We will assist with visa applications; however, responsibility for obtaining valid documentation remains with the pilgrim. BAH Travel is not liable for visa rejections or delays. Passports must be valid for at least 6 months beyond your return date.
We strongly recommend travel and medical insurance covering Hajj/Umrah. While we cover certain medical emergencies on our packages, comprehensive travel insurance is your responsibility and is not included in our package price.
Pilgrims with pre-existing medical conditions must disclose these during booking. We cannot guarantee accommodation for mobility requirements.
BAH Travel is not responsible for:
Our liability is limited to the total amount paid for your package.
Pilgrims must respect local laws, customs, and Islamic practices. Disruptive behaviour, substance abuse, or violation of hotel/transport policies may result in immediate removal from the group without refund. BAH Travel is not responsible for repatriation costs in such cases.
We reserve the right to make changes to the itinerary due to circumstances beyond our control (flight changes, hotel unavailability, local restrictions). We will provide 48 hours' notice where possible and offer alternative arrangements of equal or greater value.
We collect and process personal data (name, passport details, contact information, medical needs) solely for the purpose of providing pilgrimage services. Your data is stored securely and will not be shared with third parties except where necessary (airlines, hotels, visa authorities). By booking with BAH Travel, you consent to this processing. For details, see our Privacy Policy.
If you have a complaint, please contact us in writing within 30 days of return. We will respond within 14 days. Unresolved complaints may be escalated to ATOL or relevant regulatory bodies.
These terms are governed by English law. Any disputes shall be resolved through negotiation or, if necessary, through the courts of England and Wales.
BAH Travel Ltd
Email: info@bahtravel.com
Phone: +44 7982 144203
WhatsApp: +220 228 9111
Last updated: 2025. These terms may be updated at any time without notice.
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